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__________ utility is usually provided by producers rather than marketers.


A) Possession
B) Time
C) Place
D) Form

E) B) and C)
F) A) and B)

Correct Answer

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Once the final customer has taken title to a good,marketing intermediaries no longer are involved in providing utility to the customer.

A) True
B) False

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Mall owners like to have __________ located along the walkways of their malls,because they create a marketplace type of atmosphere.


A) cartels
B) storettes
C) kiosks
D) minimarts

E) None of the above
F) B) and C)

Correct Answer

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Marketing costs make up less than 25 percent of the total cost of the goods consumers buy.

A) True
B) False

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Vending machines are most often used to sell:


A) shopping goods.
B) convenience goods.
C) specialty goods.
D) inferior goods.

E) B) and C)
F) A) and D)

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Seasonal goods are kept in storage warehouses.

A) True
B) False

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Agents and brokers and wholesalers are types of marketing intermediaries.

A) True
B) False

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Because of delivery issues and problems with communication,Internet sales declined to $150 billion in 2008 and are expected to keep falling.

A) True
B) False

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Which of the following activities is most likely to be performed by someone responsible for supply chain management?


A) Developing an effective advertising campaign for a particular line of products
B) Establishing a budget for the firm's next fiscal year
C) Finding ways to handle the return of goods and recycled materials
D) Holding focus groups to learn what consumers want in new products

E) B) and D)
F) All of the above

Correct Answer

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Which of the following activities would be most closely associated with inbound logistics?


A) Arranging equipment on the factory floor so that materials move smoothly and efficiently from one work station to the next
B) Evaluating various shipping methods to find the most efficient way to transport goods to the final customer
C) Establishing a program to encourage customers to return used products to the manufacturer so materials can be recycled
D) Working with suppliers to establish a more frequent delivery system that will enable the manufacturing firm to hold smaller inventories of parts and materials

E) All of the above
F) A) and B)

Correct Answer

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An advantage of a selective distribution strategy is that consumers are able to find a popular product at a wide variety of retailers.

A) True
B) False

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For a supply chain to be efficient,all of the activities must be performed by organizations that are owned by the manufacturer.

A) True
B) False

Correct Answer

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The characteristic that all forms of direct marketing have in common is that they:


A) are carried out by agents or brokers.
B) involve face-to-face or teleconferencing sessions with the customer.
C) include some type of activity that directly links manufacturers to the ultimate consumer.
D) make use of exclusive distribution systems with a network of traditional "bricks and mortar" stores.

E) All of the above
F) A) and D)

Correct Answer

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__________ warehouses are used to gather and redistribute products.


A) Storage
B) Distribution
C) Wholesale
D) Merchandising

E) None of the above
F) B) and C)

Correct Answer

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The use of multiple modes of transportation to complete a single long-distance movement of freight is known as multi-carrier shipping.

A) True
B) False

Correct Answer

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The highest-cost transportation method is:


A) railroad.
B) truck.
C) ship.
D) air.

E) None of the above
F) All of the above

Correct Answer

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The entire collection of organizations that move goods and services from the source of raw materials to the final consumer is referred to as the supply chain.

A) True
B) False

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Merrill helps growers of fresh fruits and vegetables negotiate sales to food processing companies.However,once he has helped negotiate the transaction,he does not maintain a long-term relationship with the growers.Merrill is an example of a sales agent in this market.

A) True
B) False

Correct Answer

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Producers normally provide form utility,but retailers sometimes also provide this type of utility.

A) True
B) False

Correct Answer

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In today's competitive market environment,traditional retailers will need to put more emphasis on providing form and place utility,and less emphasis on service utility.

A) True
B) False

Correct Answer

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