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language treats everyone equally,making no unwarranted assumptions about any group of people.


A) Unbiased
B) Descriptive
C) Judgmental
D) Categorical
E) Stereotypical

F) C) and D)
G) B) and D)

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Someone from another culture may misunderstand your friendly intentions if you repeatedly reach out to touch him or her during a conversation.

A) True
B) False

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A team with too much conformity in decision-making and a lack of independent thought may be experiencing .


A) consensus
B) incohesiveness
C) groupthink
D) conflict aversion
E) majority-itis

F) B) and E)
G) C) and E)

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A frequent problem of team-written documents is the lack of one "voice" throughout the document.

A) True
B) False

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Wikis reduce errors in team documents by restricting editing access to one person designated as the proofreader.

A) True
B) False

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Which statement about gender issues in communication is correct?


A) Women are more competitive than cooperative.
B) Men tend to compliment coworkers' work,whereas women tend to criticize it.
C) Women are more domineering than men during meeting discussions.
D) Women tend to emphasize politeness,whereas men tend to be directive in conversation.
E) Men typically interrupt a speaker to support what that person is saying.

F) A) and B)
G) A) and E)

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Which of the following is not a cultural value ascribed to the United States?


A) high individualism
B) low power distance
C) low time orientation
D) low formality
E) low uncertainty avoidance

F) A) and B)
G) C) and D)

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To build a level of trust and ease,team members should engage in small talk at their initial meeting.

A) True
B) False

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When conducting international business with people in Asia or Latin America,plan to


A) make decisions immediately and avoid wasting time.
B) arrive promptly because tardiness indicates a lack of respect.
C) engage in small talk and socialize before discussing business.
D) look directly at your associates as a sign of respect.
E) get your message across quickly using slang and jargon.

F) C) and E)
G) All of the above

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"Saving face" is more typically a concern of group-oriented,rather than individualist,cultures.

A) True
B) False

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A consensus occurs when all team members can support a particular course of action.

A) True
B) False

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From an ethical perspective,team members should


A) put their self-interest first.
B) respect the ideas of others.
C) arouse conflict to improve team debates.
D) support the dominant member to facilitate decisions.
E) ignore any emotional needs of the members.

F) B) and C)
G) A) and E)

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An inclusive work environment is one that ensures employees can reach their full potential within a company.

A) True
B) False

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In most countries,strong,consistent eye contact is considered a sign of confidence.

A) True
B) False

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What do competent communicators consider when communicating with people from different cultures?

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Competent communicators prepare themselv...

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Appreciating diversity among people is known as


A) multiculturalism.
B) ethnocentrism.
C) individualism.
D) internationalism.
E) relativism.

F) A) and B)
G) A) and E)

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Which of the following phrases is an example of effective feedback?


A) When your slides were two hours late,I was concerned that we might not make our team deadline.
B) No offense,but let's face it: You've been unprofessional.
C) As a result of your late work,a lot of people in this company don't want to work with you anymore.
D) You are always a step behind everyone else.
E) I had to ask myself: What were you thinking?

F) C) and D)
G) A) and C)

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Which of the following is not a variable of group communication?


A) consensus
B) conflict
C) creativity
D) conformity

E) All of the above
F) None of the above

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Which of the following is not a key question to consider when improving inclusiveness at your workplace?


A) Do invisible barriers prevent people from getting promoted?
B) Do all employees feel welcomed at work?
C) Does everyone have the chance to contribute fully to the organization?
D) Does everyone feel comfortable advancing ideas in meetings?
E) Do hiring practices meet the minimum standards in the law?

F) All of the above
G) A) and B)

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A common problem of team writing is


A) sloppy format.
B) lack of organization.
C) multiple voices.
D) lack of detail.
E) excessive informality.

F) B) and D)
G) C) and E)

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