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Exam 11: Motivating Employees

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Question 121

Multiple Choice

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Theory Y managers would tend to:

A) rely on monetary rewards to motivate employees.
B) assume that most employees dislike their jobs.
C) have confidence in the ability of workers to solve problems that arise during work.
D) believe that job enrichment would be an ineffective way to improve motivation because it focuses too much on job content and not enough on working conditions.

E) A) and B)
F) B) and C)

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Question 122

Multiple Choice

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Kanetra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off.She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error.Kanetra is a __________ manager.

A) Theory X
B) Theory Y
C) Theory Z
D) Theory plus

E) All of the above
F) A) and C)

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Question 123

Multiple Choice

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The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called:

Ruth is sorry she ever hired Helen.Helen's work is sloppy and often late.Moreover,she doesn't get along well with most of the other employees and frequently initiates arguments.According to reinforcement theory,the most effective way for Ruth to deal with Helen's behaviour is to wait for Helen to do something good,and then praise and reward her for the result.

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that rewards listening.

The primary focus of management by objectives is to have a clear idea of what management hopes to achieve over the time period covered by these objectives.

You got a lower grade in a course than your friend did even though you studied more during the semester and attended class more often.As a result,equity theory predicts that you might convince yourself that "Grades aren't all that important.After all,lots of people who succeed in the real world didn't make good grades in school".

David is the president and chief executive officer of Baxter National Bank.He wants to encourage more open two-way communication among the bank's employees and managers.One of the most important things David can do to achieve this goal is to become a good listener.

Weldon Task has just successfully negotiated a new long-term sales agreement with a major client.The good feeling Weldon has about his efforts is his ________ reward.

Managers who believe job enrichment can effectively improve motivation would try to give workers a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Herzberg's research found that the factor that ranked highest as a motivator was:

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Kathleen is the new operations manager of a national stock brokerage firm.She recently attended a conference on the use of expectancy theory to motivate employees.In order to incorporate what she has learned,the first thing Kathleen must do is:

According to Maslow,it is impossible to rank human needs in any logical order.

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

According to __________,the amount of effort employees devote to a task depends on their expectations of the outcome.

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

According to equity theory,which of the following statements is most accurate?

Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.