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Exam 8: Management and Leadership

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Question 91

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A basic difference between goals and objectives is that goals are:

A) precise,while objectives are vague.
B) set by tactical plans,while objectives are set by strategic plans.
C) set by middle management,while objectives are set by first-line managers.
D) concerned with broad,long-term accomplishments,while objectives focus on specific short-term details.

E) A) and B)
F) All of the above

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Question 92

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The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

A) True
B) False

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Question 93

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Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

One step in the rational decision-making model is to develop alternatives.

An example of a value statement is:

Setting contingency plans in an organization is considered very important today mainly because:

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

Joseph always gives his subordinates a chance to express their opinions and lets them participate in decision-making.Employees who work with Joseph are likely to have a high level of job satisfaction.

A comparison of leadership and management suggests that leadership is about creating a vision,while management is about carrying out that vision.

External customers are those individuals or units that receive services from other units within the same organization.

The type of planning that is concerned with developing detailed short-term decisions about what is to be done,who is to do it,and how it is to be done is known as _____________ planning.

Managers or teams of managers at the lower levels of an organization normally develop strategic plans,but top managers do most of the tactical planning.

Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

Research on leadership supports the idea that the best leadership style depends on several factors,including the people being led and the situation.

At Livwell Pharmaceuticals,research personnel are told that the company would like to develop at least three new products each year and are given some general information about which types of drugs seem to have the most potential.After that,scientists and other research personnel work essentially on their own to develop the new drugs.Managers at Livwell seem to prefer:

Knowledge management involves finding the right information,keeping the information accessible,and making the information known to everyone in the firm.

AlumiPlate's SWOT analysis revealed that potential competitors would find it difficult to begin operations in this specialized metal-coating industry.Using the terminology of SWOT,this is an example of a(n) :

Astro is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss' orders.Thus,he tells workers exactly what to do and how to do it.Astro's approach is an example of directing.

The traits used by autocratic leaders include warmth,friendliness,and understanding.

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?