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Exam 8: Management and Leadership

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Question 41

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Carl Rix started his own restaurant supply company three years ago.Until recently,he has never really concerned himself with establishing a formal control system.Now,however,he has experienced some financial problems and is concerned that his company may not be operating as efficiently as it should.He has decided that a formal control system is needed.The first step Carl should take to set up a control system is to:

A) draw up a formal organization chart.
B) talk to his banker to set financial goals.
C) devise a set of clear performance standards.
D) design an accident report form so that he can keep accurate records of all accidents that occur.

E) All of the above
F) A) and B)

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Question 42

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Operational planning looks at the organization as a whole,while strategic planning focuses on specific departmental managers.

A) True
B) False

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Question 43

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Ed is concerned about the number of customers complaining about the poor service provided by the department he manages for a hardware store.He is convinced that his employees can provide better service and cut complaints significantly.Ed has set a goal for his department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Organizing involves developing a structure or framework that relates all workers,tasks and resources to each other.

The traits that characterize participative leaders include flexibility,good listening skills,and empathy.

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

A(n) ____________ would be used by a department manager as a tool for making daily and weekly assignments.

Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

Give an example of a vague goal or standard.Why is it not sufficient in a control system?

An organizational chart shows who is accountable for the completion of specific work and who reports to whom.

Management carries out the vision created by leadership.

SWOT analysis helps firms identify both competitive threats and market opportunities.

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and developing corrective measures,they are involved in:

A meaningful mission statement should address topics such as the organization's:

Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

Which of the following activities is part of the organizing function of a manager?

Planning is a key management function because other management functions depend on having a good plan.

First-line managers spend most of their time on:

Planning is one of the four key functions of management.

A CEO is often the president of the firm and is responsible for developing the strategic plans.