Question 1

____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Accepted Answer

A)  Mission management
B)  Data management
C)  Knowledge management
D)  AuditingE) B) and C)
F) A) and D)

Question 2

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Accepted Answer

A) True 
 B)False

Question 3

In this day of rapidly changing technology,technical skills are the most important skills for all levels of management.

Accepted Answer

A) True 
 B)False

Question 4

The revolution in management that is currently underway suggests that the most effective managers of the future will:

Accepted Answer

A)  be very strict in their treatment of workers.
B)  emphasize individual initiative rather than teamwork.
C)  specialize in performing one of the four management functions.
D)  be skilled communicators and team players.E) A) and C)
F) B) and C)

Question 5

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity,they are involved in the function of:

Accepted Answer

A)  controlling.
B)  planning.
C)  leading.
D)  organizing.E) C) and D)
F) A) and D)

Question 6

Ralph Bowley is a first-line manager for the Mizzill Corporation.Although Mizzill has been a fairly traditional company in the past,its top management recently decided to make greater use of empowerment.As this new approach is implemented,Ralph is likely to find that he:

Accepted Answer

A)  must continue to issue detailed instructions to give the teams a sense of direction.
B)  will no longer have a position in the firm,since the purpose of teams is to eliminate the need for first-line managers.
C)  will need to act less like a "boss" and more like a coach,advisor,counsellor,and team player.
D)  may become isolated from his subordinates.E) B) and C)
F) B) and D)

Question 7

As a management function,the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Accepted Answer

A) True 
 B)False

Question 8

Large firms usually are better than small firms at responding to the needs of stakeholders.

Accepted Answer

A) True 
 B)False

Question 9

Hildy is a sales representative for the Hipner Company.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Hipner's managers should:

Accepted Answer

A)  ignore Hildy's satisfaction,since she is an employee rather than a customer.
B)  take Hildy's satisfaction into account,because customers can be internal as well as external.
C)  consider Hildy's satisfaction,but place less emphasis on it than on the satisfaction of a stockholder,since she is an external customer.
D)  only consider Hildy's satisfaction if she has worked in the same job for at least 2 years.E) All of the above
F) A) and D)

Question 10

A modern manager's main job is to issue orders,then follow up to make sure employees do as they were told.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about effective leadership is the most accurate?

Accepted Answer

A)  Most effective leaders share certain specific traits.
B)  The most effective leadership style depends on who is being led and in what situation.
C)  The democratic style of leadership will almost always improve the effectiveness of the organization.
D)  One trait of effective managers is that they consistently maintain the same style of leadership.E) A) and B)
F) C) and D)

Question 12

_________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

Accepted Answer

A)  Crisis
B)  Tactical
C)  Operational
D)  SWOTE) B) and C)
F) None of the above

Question 13

Fatma Al-Zadjali wants to become a manager.However,she is shy and avoids conversation with strangers.She is very comfortable with computers and information technology and has great technical skills in these areas.Fatma's personal traits make her a good candidate for a top management position.

Accepted Answer

A) True 
 B)False

Question 14

Explain the difference between managers and leaders.

Accepted Answer

One difference between manager...

Question 15

Leading is the management function of designing the structure of the organization so that everyone can function together.

Accepted Answer

A) True 
 B)False

Question 16

Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

Accepted Answer

A) True 
 B)False

Question 17

Anyone who is affected by an organization's policies and products is considered to be a stakeholder in that organization.

Accepted Answer

A) True 
 B)False

Question 18

How is a vision more than a goal?

Accepted Answer

A vision is an encompassing ex...

Question 19

Rip is an ex-Marine who believes he should always be in control.He feels that when he says "jump",the only question his subordinates should ask is "How high"? Rip's leadership style is best characterized as:

Accepted Answer

A)  bureaucratic.
B)  free-rein.
C)  remanded.
D)  autocratic.E) None of the above
F) A) and B)

Question 20

___________ is the management function that involves determining the best strategies and tactics for achieving the organization's goals and objectives.

Accepted Answer

A)  Forecasting
B)  Planning
C)  Conceptualizing
D)  ControllingE) All of the above
F) C) and D)

Exam 8: Management and Leadership

Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

Correct AnswerverifiedShow Answer

_________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

Correct AnswerverifiedShow Answer

Hildy is a sales representative for the Hipner Company.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Hipner's managers should:

Correct AnswerverifiedShow Answer

___________ is the management function that involves determining the best strategies and tactics for achieving the organization's goals and objectives.

Correct AnswerverifiedShow Answer

In this day of rapidly changing technology,technical skills are the most important skills for all levels of management.

Correct AnswerverifiedShow Answer

How is a vision more than a goal?

Correct AnswerverifiedA vision is an encompassing ex...View AnswerShow Answer

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity,they are involved in the function of:

Correct AnswerverifiedShow Answer

Large firms usually are better than small firms at responding to the needs of stakeholders.

Correct AnswerverifiedShow Answer

Which of the following statements about effective leadership is the most accurate?

Correct AnswerverifiedShow Answer

The revolution in management that is currently underway suggests that the most effective managers of the future will:

Correct AnswerverifiedShow Answer

Fatma Al-Zadjali wants to become a manager.However,she is shy and avoids conversation with strangers.She is very comfortable with computers and information technology and has great technical skills in these areas.Fatma's personal traits make her a good candidate for a top management position.

Correct AnswerverifiedShow Answer

Ralph Bowley is a first-line manager for the Mizzill Corporation.Although Mizzill has been a fairly traditional company in the past,its top management recently decided to make greater use of empowerment.As this new approach is implemented,Ralph is likely to find that he:

Correct AnswerverifiedShow Answer

____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Correct AnswerverifiedShow Answer

Anyone who is affected by an organization's policies and products is considered to be a stakeholder in that organization.

Correct AnswerverifiedShow Answer

A modern manager's main job is to issue orders,then follow up to make sure employees do as they were told.

Correct AnswerverifiedShow Answer

Explain the difference between managers and leaders.

Correct AnswerverifiedOne difference between manager...View AnswerShow Answer

As a management function,the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Correct AnswerverifiedShow Answer

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Correct AnswerverifiedShow Answer

Rip is an ex-Marine who believes he should always be in control.He feels that when he says "jump",the only question his subordinates should ask is "How high"? Rip's leadership style is best characterized as:

Correct AnswerverifiedShow Answer

Leading is the management function of designing the structure of the organization so that everyone can function together.

Correct AnswerverifiedShow Answer

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A vision is an encompassing ex...
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One difference between manager...
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