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The stakeholders of a firm could include environmental groups,suppliers,and residents of surrounding communities as well as employees and stockholders.

A) True
B) False

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Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

A) True
B) False

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Autocratic leadership is likely to be effective when:


A) subordinates are highly trained professionals.
B) the organization faces an emergency situation.
C) workers enjoy expressing their opinions and having a say in what is done.
D) the manager is uncertain about the best strategy to pursue.

E) B) and D)
F) A) and D)

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Which of the following activities is part of the planning function of a manager?


A) Assigning a particular worker to do a specific task.
B) Looking at market forecasts to identify future business opportunities and challenges.
C) Praising a sales representative who has far exceeded her monthly sales objectives.
D) Conducting a job interview with a potential new employee.

E) A) and B)
F) A) and C)

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The first step in controlling consists of:


A) issuing orders and explaining routines.
B) setting clear performance standards.
C) establishing a clear chain of command.
D) assigning workers to perform specific tasks.

E) B) and C)
F) C) and D)

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Strategic planning looks at the organization as a whole,while ________ planning focuses on specific supervisors,department managers,and individual employees.


A) tactical
B) strategic
C) mission
D) operational

E) A) and D)
F) A) and B)

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In order to be effective,performance standards must be specific,attainable,and measurable.

A) True
B) False

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Which of the following processes is ongoing throughout the year?


A) planning
B) leading
C) organizing
D) controlling

E) A) and B)
F) All of the above

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___________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.


A) Brainstorming
B) Game theory
C) CAD/CAM
D) PMI

E) A) and D)
F) C) and D)

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Today,management is becoming more progressive.Many managers are being educated not to __________ employees.


A) coach
B) direct
C) train
D) motivate

E) A) and D)
F) A) and C)

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The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

A) True
B) False

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The autocratic style of leadership can be very effective in emergency situations.

A) True
B) False

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Which of the following statements about the future direction of the organizing function is most accurate? In the future,a major organizing trend will be to:


A) focus on finding ways to clearly define the relationships that exist within the firm.
B) create an organization that can achieve its results without becoming dependent on other organizations.
C) create a unified system of several firms that can work together efficiently.
D) find ways to concentrate more control in the hands of top management.

E) B) and C)
F) All of the above

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Amanda,a regional manager for Flairol Cosmetics,has just seen a report showing that sales in her region are lower than anticipated so far this quarter.Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level.Amanda's efforts are part of the ____________ function of management.


A) controlling
B) directing
C) organizing
D) planning

E) All of the above
F) C) and D)

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Today's progressive managers:


A) usually prefer to use the autocratic style of leadership.
B) tend to emphasize cooperation and supporting employees rather than discipline and order-giving.
C) face fewer challenges and problems than managers in the past.
D) can rely on a much higher level of worker loyalty to the organization than in the past.

E) None of the above
F) A) and B)

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Knowledge management tries to keep people from doing what?

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Knowledge management tries to ...

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A chief operating officer (COO) would be classified as part of a firm's:


A) primary management.
B) middle management.
C) top management.
D) first-line management.

E) All of the above
F) C) and D)

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One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

A) True
B) False

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Middle managers are responsible for:


A) establishing the vision for the organization.
B) assigning specific jobs and evaluating the daily performance of workers.
C) devising the organization's strategic plan.
D) developing tactical plans and controlling.

E) All of the above
F) B) and C)

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By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.


A) autocratic
B) technical
C) human relations
D) secondary

E) A) and B)
F) B) and D)

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